Live Talk Software for Website Customers, eGain
eGain Talk
saved by a financial services company soon after it embarked to use eGain Talk
more buy by customers who use live talk to interact with the business
talk requests are answered in less than five secs on a wireless service provider’s website
Live talk software for customer service
Why just talk when you can superchat? eGain Chat™ enables you to suggest real-time talk assistance to website visitors. Agents can exchange text messages, files, web pages, and skill base articles with visitors to response their queries, proactively as well as reactively. Rated #1 by analysts, it is the industry’s only talk product to have been proven in both on-demand and on-site deployments for more than a decade.
An integral part of eGain’s customer service software suite, eGain’s live talk software integrates seamlessly with the other social practice, web practice, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products:
- eGain Cobrowse, web collaboration software
- eGain Offers, proactive suggest management software
- eGain Virtual Assistant, an intelligent virtual assistant (avatar) software
eGain’s talk and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels.
FEATURES
Support for all popular browsers on the customer’s desktop
Support for mobile devices and numerous languages
Support for text, and one or both way audio and movie talk
Text and movie talk transcript can be saved and printed by or emailed to the customer
Display of special messages and audio alerts in the case of off-hour requests, fresh messages, while waiting for agent to join talk, error during talk etc.
Talk conferencing permitted inbetween agents, supervisers, and customers in the middle of a session
Visitor details and navigation history are shown to agents to enable informed interactions
Agents can conduct 3-5 talks at the same time
Effortless toggling inbetween text talk, movie talk, and email inboxes for blended agents
End-of-chat survey to elicit customer feedback
Canned responses are available to agents to enable quick but well-written messages
Capability to set up numerous entry points for talk with related queues and resources for each
Scalable to suit any contact center or business requests
Fully integrated with all other eGain products
OEM integration with Cisco contact center products
Live Talk Software for Website Customers, eGain
eGain Talk
saved by a financial services company soon after it commenced to use eGain Talk
more buy by customers who use live talk to interact with the business
talk requests are answered in less than five secs on a wireless service provider’s website
Live talk software for customer service
Why just talk when you can superchat? eGain Chat™ enables you to suggest real-time talk assistance to website visitors. Agents can exchange text messages, files, web pages, and skill base articles with visitors to reaction their queries, proactively as well as reactively. Rated #1 by analysts, it is the industry’s only talk product to have been proven in both on-demand and on-site deployments for more than a decade.
An integral part of eGain’s customer service software suite, eGain’s live talk software integrates seamlessly with the other social practice, web practice, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products:
- eGain Cobrowse, web collaboration software
- eGain Offers, proactive suggest management software
- eGain Virtual Assistant, an intelligent virtual assistant (avatar) software
eGain’s talk and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels.
FEATURES
Support for all popular browsers on the customer’s desktop
Support for mobile devices and numerous languages
Support for text, and one or both way audio and movie talk
Text and movie talk transcript can be saved and printed by or emailed to the customer
Display of special messages and audio alerts in the case of off-hour requests, fresh messages, while waiting for agent to join talk, error during talk etc.
Talk conferencing permitted inbetween agents, supervisers, and customers in the middle of a session
Visitor details and navigation history are shown to agents to enable informed interactions
Agents can conduct 3-5 talks at the same time
Effortless toggling inbetween text talk, movie talk, and email inboxes for blended agents
End-of-chat survey to elicit customer feedback
Canned responses are available to agents to enable quick but well-written messages
Capability to set up numerous entry points for talk with related queues and resources for each
Scalable to suit any contact center or business requests
Entirely integrated with all other eGain products
OEM integration with Cisco contact center products
Live Talk Software for Website Customers, eGain
eGain Talk
saved by a financial services company soon after it began to use eGain Talk
more buy by customers who use live talk to interact with the business
talk requests are answered in less than five secs on a wireless service provider’s website
Live talk software for customer service
Why just talk when you can superchat? eGain Chat™ enables you to suggest real-time talk assistance to website visitors. Agents can exchange text messages, files, web pages, and skill base articles with visitors to reaction their queries, proactively as well as reactively. Rated #1 by analysts, it is the industry’s only talk product to have been proven in both on-demand and on-site deployments for more than a decade.
An integral part of eGain’s customer service software suite, eGain’s live talk software integrates seamlessly with the other social practice, web practice, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products:
- eGain Cobrowse, web collaboration software
- eGain Offers, proactive suggest management software
- eGain Virtual Assistant, an intelligent virtual assistant (avatar) software
eGain’s talk and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels.
FEATURES
Support for all popular browsers on the customer’s desktop
Support for mobile devices and numerous languages
Support for text, and one or both way audio and movie talk
Text and movie talk transcript can be saved and printed by or emailed to the customer
Display of special messages and audio alerts in the case of off-hour requests, fresh messages, while waiting for agent to join talk, error during talk etc.
Talk conferencing permitted inbetween agents, supervisers, and customers in the middle of a session
Visitor details and navigation history are shown to agents to enable informed interactions
Agents can conduct 3-5 talks at the same time
Effortless toggling inbetween text talk, movie talk, and email inboxes for blended agents
End-of-chat survey to elicit customer feedback
Canned responses are available to agents to enable quick but well-written messages
Capability to set up numerous entry points for talk with related queues and resources for each
Scalable to suit any contact center or business requests
Totally integrated with all other eGain products
OEM integration with Cisco contact center products
Live Talk Software for Website Customers, eGain
eGain Talk
saved by a financial services company soon after it commenced to use eGain Talk
more buy by customers who use live talk to interact with the business
talk requests are answered in less than five secs on a wireless service provider’s website
Live talk software for customer service
Why just talk when you can superchat? eGain Chat™ enables you to suggest real-time talk assistance to website visitors. Agents can exchange text messages, files, web pages, and skill base articles with visitors to response their queries, proactively as well as reactively. Rated #1 by analysts, it is the industry’s only talk product to have been proven in both on-demand and on-site deployments for more than a decade.
An integral part of eGain’s customer service software suite, eGain’s live talk software integrates seamlessly with the other social practice, web practice, and contact center applications in the suite. It offers endless sales and service opportunities when combined with companion products:
- eGain Cobrowse, web collaboration software
- eGain Offers, proactive suggest management software
- eGain Virtual Assistant, an intelligent virtual assistant (avatar) software
eGain’s talk and web collaboration solutions lead the industry in maturity, depth, and seamless integration with other interaction channels.
FEATURES
Support for all popular browsers on the customer’s desktop
Support for mobile devices and numerous languages
Support for text, and one or both way audio and movie talk
Text and movie talk transcript can be saved and printed by or emailed to the customer
Display of special messages and audio alerts in the case of off-hour requests, fresh messages, while waiting for agent to join talk, error during talk etc.
Talk conferencing permitted inbetween agents, supervisers, and customers in the middle of a session
Visitor details and navigation history are shown to agents to enable informed interactions
Agents can conduct 3-5 talks at the same time
Effortless toggling inbetween text talk, movie talk, and email inboxes for blended agents
End-of-chat survey to elicit customer feedback
Canned responses are available to agents to enable quick but well-written messages
Capability to set up numerous entry points for talk with related queues and resources for each
Scalable to suit any contact center or business requests
Fully integrated with all other eGain products
OEM integration with Cisco contact center products
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