Smartsupp free live talk reviews

Dashboard doesnt explosion. I would not recommend.

In love with this app!

Thanks for the superb idea!

It works flawlessly!

Good free real time customer talk app. Only thing holding it back is its reliance on a generic phone app to interface with, this app has annoying ads and times out after a set period of time meaning vendors have to be vigilant to ensure their "support" is always online.

The worst support. I dreamed to use their app but it wasn't working despite the fact that is used to work, and they couldn't even resolve the issue, didn't even request for a staff account and attempt to resolve the issue. I will look for a different live talk app.

Good idea but not worth the hassle and IF you DO find a way to reach support as Kapp said. "Support apathetic at best." In my entire free trial it was so hit and miss as to whether it would record visitors. Very first half of the trial period I was able to collect and gather a history of the recordings that actually happened and then one day in the middle of the trial. they all disappeared and I was told they are only kept one day. I was still on the trial pro however, not the free plan.

While these guys have a excellent idea and are 'attempting to' combine a duo of services that are very needed, they aren't doing it very well. Presently when I open Smartsupp in myshopify. I get a page of code and there is no ordinary way to contact them that I've found except to come back here or via email.

In Response to KAPP STUDIO:

We still use Brainy SUPP and always will.

The support is always fine from the team whenever I contact them.

The Movie Function has always worked flawless and is one of the best implements to analyze your customers browsing patterns.

Attempt using Chrome for example and if using Chrome Browser update your version. I honestly must say I am astonished you left a poor review as I do not know how this is possible when I am speaking from an un-biased point of my practice.

Wise Supp always stays logged in which is a superb feature so you can just click "ONLINE or "AWAY" or "OFFLINE".

Sure you can switch to Facebook Messenger but all you can do is talk, but you won't know any analytics. Where did your customer come from ? Who referred them, what page are they browsing so you can better support them without confusion.

Our site as nine thousand product pages so having a implement that gives you direct insight and links to the customers current page is very vital. SmartSupp has incorporated so many extra features that I instantly paid for a total year which comes to under $100. Look what some fever mapping apps charge per month yet warmth mapping will not permit you to observe actual movies of each customers visit and their patterns. You can see all mouse movements and how they choose to navigate. What parts of the site are they skipping over. You have to understand how valuable this instrument is.

SmartSupp also has Online Talk to them when your using their APP Dashboard so if you have a question just open up their online talk and talk with them. They are based in CZECH so if your in the USA you have to catch them in the morning. I just finished talking with Alex and he suggested I setup Auto-Messaging today to auto-engage with pre-set messages for very first visit, 2nd visit, and if your away. This type of system build trust with your fresh online visitors who may be wary your site is not active. Customers like to know their are real people behind the site working and ready to assist. SmartSupp gives you all the contraptions you need in one handy APP to do what would take three to four other apps to achieve.

I would never un-install SmartSupp off our site and I indeed do not know who would if they see all the uses.

I am not sure what is going on as far as your functionality of SmartSupp when you attempted to use it, but my practice was this.

Trio. Been using for over four months.

Four. Never crashed or gave me a single error once.

Five. 110% very blessed to be using this APP everyday.

For fresh Shopifiers out there I would read beyond one review and strongly consider using SmartSupp. You can read below on my original review of more details this APP can suggest.

BELOW IS MY ORIGINAL REVIEW WRITTEN:

Attempted five Talk Apps before sticking with SMARTSUPP.

Okay I am not going to name any names of the other Chap APPs but what everyone needs to know is what value they will get for the monthly price they pay.

1. SMARTSUPP Live Talk installs flawlessly. Ordinary click "Get" and your set.

Two. SMARTSUPP Analytics. Insight on every element of your visitors.

Trio. SMARTSUPP visitor browsing shows current page view in dashboard as well as how many minutes, are they active, how they found your website. This is all the most valuable data required to help a visitor in online talk.

Four. SMARTSUPP Vistor Recording – Witness browsing of your visitors like a Movie on your Dashboard. I LOVE THIS FEATURE ! By far this is better than any warmth mapping APP because your watching a real browsing pattern on where your visitors are clicking and how they are navigating your site. This insight alone some other APPs charge $20 to $40 per month just for a Fever Map feature. Take it to the next level and see movies right on your dashboard. It makes you the Big Brother of your website, but don't you want to see all the activity in real movie. Stop guessing, begin watching and learning your visitors patterns and improve your site to make more sale ! I think that the aim of everyone who works so hard to build a excellent Ecommerce Site.

Oh yeah did I mention you can also incorporate this onto your Mobile Phone when away from your desktop to never miss an Online Talk ? YES you can !

The Team at SMARTSUPP was there to reaction my questions and help with the setup for Mobile Phone Talk.

I gotta peak my hat off to SMARTSUPP. My trial period ended and I just paid for a years service at $8/month. Thats such a fine deal when you consider that this APP by SMARTSUPP is packaging up about four APPs in one elementary clean interface to give you every implement needed to proceed improving your site.

Because we don't want to have twenty or thirty APPs to go in and out of to manage all functionality and insights I attempt to find APPs that serve numerous needs in one. This APP truly gives me everything needed in a clean effortless to understand dashboard. I am thrilled to be using it daily and to see where my visitors come from and where they go from page to page. Engaging in Online Talks has never been lighter since I can just click on the link provided in dashboard and see and discuss exactly what the visitor is looking at with zero mistakes in product discussion. Our site manages presently nine thousand product pages so we always want to make sure we are discussing the correct product with our customers.

Not once has this app crashed. Never affects any other functional elements in our theme code. Just good functionality and rapid spectacle.

I am always reluctant to install and attempt fresh APPs cause sometimes you learn the hard way when you attempt fresh APPs. Site errors, bad code, etc.

I will stick with SMARTSUPP for life. They may be newer and only have a single review so for the fresh guys on the block I see them becoming a front runner in ONLINE Talk Service and lightly surpassing many of the thicker well known talk apps quickly. WHY ? The value they built into this APP.

Look around for yourself and see what $8/month will get you. In my opinion this APP is lightly worth five to six times what they charge.

KUDO's to TEAM SmartSupp ! Keep the prices where you have them and you should take the Online Talk APP market by storm. I can't wait to see what you do next !

Support apathetic at best. Documentation lacking. They say 'free' but once you finish the free trail there's a monthly charge – #scam. Difficult because you don't stay logged in. Had difficulty with the 'recording' feature – it's automatic but when I went to observe it, the message was 'gauze was cracked.' When I asked support about this, they said the app was installed twice and would not help (on top of that her response was snarky.) I didn't install it twice. Very long response times to support requests – it's been a few days now since I asked how to deinstall – no response and no documentation addresses this. I delted on Shopfy and just plead at this point they don't charge me and I don't need further wasted time on this. Get the FB messenger app or something that doesn't have numerous log in points and doesn't stay logged in – and this doesn't have a bot or memorized answers either. Many of the positive reviews – click on their shop name – they aren't using this app anymore. I should have stopped there and not installed. Lesson learned.

Does splendid job. Work just fine. Movie recording function gives potential in analysing customer's activity patterns.

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